President and Founder
Mark J. Balish is President of ConsultUSA and PMCentersUSA, two value-added IT staffing and training organizations he formed in Pittsburgh, PA, in 1997. Balish has more than 25 years of practical experience in systems integration, IT staffing, project management and business management of technology projects derived from his work with Digital Equipment Corporation and XL Connect. At DEC, Balish was responsible for technical, project and management consulting as well as sales support, direct local sales and business process re-engineering for a 10 year period. Following his work at DEC, Balish served as the National Director of Desktop Outsourcing for XL Connect. In this role, his responsibilities included program management, pricing, contract negotiation, estimating, staffing and sales support for more than 25 offices nationwide. One of Balish’s major accomplishments at XL Connect was growing the outsourcing business by $50,000,000 in his last year with the company.
Through his experience in the industry, Balish successfully scaled ConsultUSA and PMCentersUSA by leveraging his strengths in innovation, strategic planning, operations, and business and employee development. Both organizations now boast client lists including many Fortune 100 and Fortune 500 companies and a best-in-class team of consultants and staff nationally. For 4 consecutive years, ConsultUSA was named a Top Work Place by its employees through a survey conducted by The Pittsburgh Post-Gazette, evidencing the company’s employee-focus.
ConsultUSA services many industries including; Insurance, Banking/Financial Services, Healthcare, Engineering and Construction, Manufacturing, Retail, and Energy. The company provides traditional IT staffing and placement services along with premier staffing solutions designed for clients in need of specialized recruiting services. These premier services leverage the organization’s competency in Project Management and include Project Staffing Solutions and Project Management Specialty Staffing Solutions. Both services utilize an accelerated staffing model, which enables ConsultUSA to position teams of reliable, qualified IT/project consultants and/or Project Managers within aggressive timeframes under a satisfaction guarantee and service level agreement. By being responsive to the needs of his customers, Balish continues to create new service offerings by exploiting the synergies between his two companies, ConsultUSA and PMCentersUSA that reduce cost and cycle time, while increasing quality and throughput for his many clients across the country.
A native of Pittsburgh, Mark received his Bachelor of Science in Computer Science from the University of Pittsburgh and his Master of Business Administration from the University of Pittsburgh’s Joseph M. Katz Graduate School of Business. In 2004, Mark completed the Entrepreneurial Fellowship Program at the University of Pittsburgh’s Joseph M. Katz Graduate School of Business. Mark also completed a one year executive forum in Entrepreneurship through Small Business Acquisition at Carnegie Mellon’s, Tepper School of Business in 2007.
Dianne Lutz is a Partner and Sales Manager with ConsultUSA and PMCentersUSA, IT staffing services and PMI® and IIBA® aligned training and consulting solutions organizations headquartered in Pittsburgh, Pennsylvania. Dianne has been with both organizations since their inception in 1997 and originally held responsibility for operations management under the direction of President Mark Balish until 2003. During that time, she witnessed the explosive growth of the business and was transitioned from Operations into a Sales Account Executive role.
In her new role, Dianne assumed responsibility for client relationship management, serving as account manager interfacing with the firm’s many clients and consultants on a wide range of IT, project management and business analysis staffing, consulting and training engagements. Under her management and dedicated focus during 2003-2008, the company’s accounts and relationships flourished. As a result, Dianne was asked to lead the sales efforts for the insurance and financial services lines of business for both ConsultUSA and PMCentersUSA.
In 2009, Mark Balish rewarded Dianne for her outstanding contributions to the organization with a Partnership position and ownership share in ConsultUSA as she continued to develop business opportunities that enabled the company to grow. The company realigned itself from an ownership perspective that year and transformed into a women-owned business enterprise (self-certified). In her capacity as Partner for ConsultUSA, Dianne provides her leadership, insights, and sales and customer relationship management experience as a member of the company’s senior leadership team.
In 2011, Dianne was promoted to Sales Manager for both ConsultUSA and PMCentersUSA to take on the responsibility of direct management of a team of sales account managers and marketing representatives. In this role, she continues to leverage her breadth and depth of experience with ConsultUSA and PMCentersUSA to assist her team in the pursuit of new business development opportunities nationally leveraging the organization’s core competencies in project management and business analysis.
A resident of the Pittsburgh area, Dianne is a graduate of Duquesne University in Pittsburgh with both a Bachelor of Arts and a Master of Arts degree. She successfully completed the Katz Graduate School of Business Executive Education program in MBA Essentials at the University of Pittsburgh in 2002, and has attended numerous courses in Project Management and Business Analysis through PMCentersUSA.
PMP, PE, CSM, CCP
Project Management Practice Director & Vice President
Joe Lukas is the Project Management Practice Director for ConsultUSA and serves as the Vice-President of PMCentersUSA. He is a thought leader and keynote presenter with more than 30 years of experience in business analysis and project management encompassing program and portfolio management as well as international project management. His projects have spanned numerous industries including manufacturing, product development, information technology and construction.
Among his varied strengths, Joe has demonstrated expertise in scheduling, earned value analysis, risk management and interpersonal skills development such as managing effectively through understanding emotional intelligence and personality styles. He has published more than 30 articles on various project management topics, and is regularly invited to be guest speaker for companies and organizations seeking to improve performance and meet strategic objectives through effective project management.
Joe leads the experienced and skilled consulting and instructor team for PMCentersUSA and is responsible for the execution of repeatable solutions as well as the development and quality of the organization’s courseware. Joe still serves as an Instructor and provides PM Mentoring, Executive Coaching, and Consulting Services, as well as develops both public and customized, private training programs for companies and organizations nationally and internationally in the area of Business Analysis and Project Management.
Joe is a Certified Project Management Professional (PMP)® and has been a member of the Project Management Institute (PM®I). While living in Rochester, NY, Joe was very active with the PMI® Chapter, serving in various positions including two terms as Chapter President. His efforts in growing the Rochester Chapter were recognized in 2001 when Joe was honored with an award for his outstanding contributions to the Chapter.
Joe graduated with a BS in Chemical Engineering from Syracuse University and received his Professional Engineer (PE) license in 1979. He became a Certified Cost Professional (CCP) for the Association for the Advancement of Cost Engineering (AACE) and has served on the Genesee Valley Section Board in various positions including Section President. Joe earned his Certified ScrumMaster® (CSM) designation from the Scrum Alliance in 2012.
PMP, CBAP, CSM, MSPM
Partner and Director of Solutions Services
Rick Clare is a Partner and Senior Project Management/Business Analysis Consultant for ConsultUSA and the Director of Solutions Services and a Senior Instructor for PMCentersUSA. In his position as Director of Solutions Services, Rick is responsible for maintaining the business analysis courseware and developing customized training material for private clients. In his role as Senior Consultant, Rick assists ConsultUSA’s many IT clients on key projects of varying size and scope. He also leverages his expertise in the field of project management and business analysis to assist ConsultUSA deliver its staffing solution engagements.
Rick’s early career experience was as a Senior Oracle Database Developer, performing analysis, design, development and documentation on numerous database systems using Oracle and its complete set of development tools. He has worked on projects that involve all aspects of the application development task, including strategy, analysis, design, build, implementation and production, as a business analyst and project manager. His training background is as an Oracle instructor, course developer and technical school administrator. He has provided services for many organizations, including: General Physics Learning Technologies, the US National Guard, and the Oracle Corporation. Rick also led an intensive 32 week Oracle career course for EIS in Canada.
Rick has written numerous documents including course material, help manuals, installation instructions, and system manager guides. He has presented at numerous conferences, such as Oracle’s IOUG, the Oracle Developer Tools User Group (ODTUG) conference, the Building Business Capabilities Conference, the Project Management/Business Analysis World conference, and the PMI® Global Congress. He led the IIBA® Chapter Development Committee and orchestrated work and contributed to a new IIBA® book Managing Business Analysts. As a result of his effort, Rick served on the IIBA® Senior Leadership Team as Vice President of Chapters.
Rick earned his CBAP® in 2008 and his PMP® in 2009 along with Certified ScrumMaster® (CSM) in 2012. Rick earned his Master’s degree in Project Management (MSPM) from Northeastern University and is a graduate of the University of Manitoba in Winnipeg, Manitoba, Canada.
Partner & Senior Account Executive
Jodi Cagno is a Partner and Senior Account Executive for ConsultUSA and PMCentersUSA. Jodi has been with both companies since 2002 and originally held responsibility as Training Coordinator, serving as the main point of contact for all training-related projects. In 2003, Jodi was promoted to assume the company’s Operations Manager role, where she managed all vendor contracts, HR concerns, client billing and facility needs, processed payroll, and provided oversight to the coordination of all training programs.
In 2010, Jodi was again promoted, this time into the role of Account Manager where she held responsibility for several of the organization’s large accounts, and further developed the organization’s growing client base. Because of her high level of performance and demonstrated dedication to the growth of the business, Jodi was named a Partner in 2015 with an ownership share in the company. She continues to serve as a Senior Account Executive for ConsultUSA and PMCentersUSA and is a contributing member of the organization’s Senior Leadership Team.
Jodi is a graduate of Indiana University of Pennsylvania with a Bachelor’s Degree in Marketing. As part of post-graduate work, she has successfully completed the University of Pittsburgh’s Katz Graduate School of Business Center for Executive Education MBA Essentials program. Jodi has attended a number of Project Management and Business Analysis courses through PMCentersUSA and also supports the local Pittsburgh chapters of the Project Management Institute and International Institute for Business Analysis.
Andrea Durkac is the Manager of Recruiting for ConsultUSA, where she has been a team member since 2008 when she first joined the company in a Recruiting Administrator role. Through her dedicated efforts and focus, Andrea progressed to the position of Technical Recruiter, where she excelled and consistently delivered high quality results. In 2016, Andrea was promoted to head up ConsultUSA’s Recruiting organization and named Recruiting Manager. In this role she is responsible for the management and performance of the entire recruiting team. Andrea heads up all national recruiting initiatives for the company, working closely with the Account Management organization, to ensure the company’s clients are receiving the highest level of service. In addition, Andrea is a member of the ConsultUSA leadership team and contributes to the company’s strategic planning efforts.
Prior to joining ConsultUSA, Andrea worked as a Training Specialist for a large non-profit foundation in Orlando where she was responsible for the delivery of a full range of training activities. Andrea holds a Master’s Degree in Human Resources Development & Human Resources Management from Webster University as well as a Bachelor’s Degree from Edinboro University.